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Advanced Certification IN

Customer Service

100% Placement Guarantee

Duration

Duration

4 months + Placements

Recruitment Partners

Recruitment Partners

300+

Highest CTC

Highest CTC

₹8,00,000 PA

36,900EMI options starting from ₹4,100/month
Fees rising from 3 April 2023
Enroll nowFree Counselling

Program Overview

With the increasing number of businesses operating in India, there is a growing need for Customer Service Professionals to assist customers and provide support. Customer Service is a popular non-sales career for young professionals given the flexibility in full-time or part-time roles. The role also offers a great learning opportunity for development of soft skills. A career in customer service can be an excellent choice for someone who wants to be a part of a customer-centric organization and help customers achieve their goals.

The Advanced Certification in Customer Service with Placement Guarantee is specifically designed for aspirants looking to kickstart their career in Customer Service. The Program involves an intensive 3-Month Corporate Training Program followed by assured placements at top global companies. We offer 100% Money Back if we don’t fulfil this promise. By the end of this Program, you will be working in a job you love with a salary package that you deserve.

Companies Hiring: Square Yards, Aditya Birla Group, Razorpay, Unacademy, Delhivery, Walmart, Amazon and many more.

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Training Advantage

1-on-1 Customized Training

Get 8 one-on-one sessions with Industry Experts

Live Training + Learning Platform

Best of both, live and self-paced training

Dedicated Mentor

For guidance, doubts and motivation

Designed by Corporates

100% skill-based training for today’s job market

1-on-1 Customized Training

Get 8 one-on-one sessions with Industry Experts

Placement Advantage

1-on-1 Placement Mastery
1-on-1 Placement Mastery

Mock Interviews, Career Counselling, and more

2 Years Placement Insurance
2 Years Placement Insurance

Extended Placement Support for 2 years

Professional CV made by experts
Professional CV made by experts

CVs made to clear HR rounds & land maximum interviews

Confidence & Mindset Training
Confidence & Mindset Training

Get in the right mindset to crack your dream job

Assured interviews with top MNCs
Assured interviews with top MNCs

Assured interviews at 300+ top companies

Super Interview Kit worth ₹14,997
Super Interview Kit worth ₹14,997

Your helping hand to stay ahead of the curve

1-on-1 Placement Mastery
1-on-1 Placement Mastery

Mock Interviews, Career Counselling, and more

Advanced Certification in Customer Service

Advanced Certification Programs have a mix of Live, Practical & Self-Paced Learning to ensure every learner attains mastery and job-readiness. This Certification is recognized globally by Corporates, MNCs and Educational Institutions.

Eligibility Criteria

  • 10th Percentage: Minimum 40%
  • Basic knowledge of English
  • Actively seeking a job
  • High-speed Internet connection
  • Laptop (preferred) or mobile with working camera and microphone

Unlock Scholarships to give your career a boost!

Limited Scholarships by eligibility only.

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Course Curriculum

  • Unlock your potential through the power of effective communication.

  • 8 Personalized guidance from the experts.

  • Parts of Speech
  • Tenses
  • Type of Verbs
  • Interrogative Form In Language

  • Communications
  • Interview Preparation
  • Resume Crafting
  • LinkedIn Optimization
  • How to Aim for the right profile
  • Mock Interview
  • Business Communication Emails
  • The Power of Body Language
  • The Art of Active Listening for Success
  • Professional Grooming

  • MS Excel & Google Sheets
  • CRM Software like Leadsquared

  • Marketing
  • Sales
  • Business Operations
  • Human Resource
  • Customer Service

  • Getting Started
  • Value of Customer Service
  • Cost of Poor Customer Service
  • Every Complaint is an Opportunity
  • Essential Skills in Customer Service
  • Going Above and Beyond for Your Customers
  • Common Mistakes to avoid

  • What is Purposeful Small Talk?
  • Mastering the Art of Intentional Small Talk
  • Understanding Emotions Behind Words
  • How Technology Affects Communication
  • The Power of Word-of-Mouth Marketing
  • Online Reviews on Social Media
  • Customer Reach and Market Penetration
  • Customer Stories That Went Viral

  • First Impressions
  • Making Purposeful Smalltalk
  • Power of Your Voice
  • Smiling and Eye Contact
  • Body Posture in Communication

  • Developing a Positive Mindset
  • Setting Clear Goals
  • Is the Customer Always Right?
  • Understanding Why Customers Get Upset
  • Differentiating Between Upset and Difficult Customers

  • Assessing the Situation
  • Investigating and Analyzing Complaints
  • Understanding Customer Needs
  • Understanding Customer Needs
  • Listening Before Diagnosing
  • Asking Effective Questions
  • Preventing and Managing Negative Customer Emotions
  • Empowering Your Customers
  • Following Up With Customers

  • The Importance of Great Customer Service
  • Understanding the Value of Customer Feedback
  • How Service Affects Brand Reputation
  • Your Impact on Customer Retention
  • Short-Term Impact of Customer Service
  • Long-Term Impact of Customer Service

  • The Importance of Exceeding Customer Expectations
  • Understanding Customer Lifetime Value
  • Transforming Customers Into Loyal Fins
  • Increasing Your Professional Value
  • Cultivating a Positive Attitude at Work
  • What Makes WOW-Worthy Customer Service?
  • Why Speed and Promptness Matter
  • Personalizing Your Interactions with Customers
  • Examples of Companies That Go Above and Beyond

  • Creating an Omni-Channel Experience
  • Your Response Time Matters
  • Developing Trust
  • Developing a Professional Image
  • Building Your Social Support System

Program Mentors

Navdeep Yadav

Navdeep Yadav

Co-Founder, Product Manager
Float, Gumlet, GHC
Pranali Kanade

Pranali Kanade

Career Coach
UpGrad
Kavita Khanna

Kavita Khanna

Communications Trainer
Popcorn Phonics
Navdeep Yadav

Navdeep Yadav

Co-Founder, Product ManagerFloat, Gumlet, GHC

Student Reviews

600+ 5-star reviews across all programs

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